15-Day Exchange Policy

At Rosieya, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 15-day exchange policy for eligible items.

Eligibility for Exchange

To qualify for an exchange:

• The request must be made within 15 days of receiving your order.

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, and packaging must be intact.

• Proof of purchase (order number or receipt) must be provided.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products showing signs of wear, washing, or damage caused by the customer.

• Items without original tags or packaging.

• Sale, clearance, or promotional items (unless received damaged or defective).

Exchange Process

1. Contact our customer support team within 15 days of receiving your order.

2. Provide your order number, reason for exchange, and clear photos of the product (if applicable).

3. Our team will review your request and provide exchange instructions.

4. Once the returned item passes inspection, your exchange will be processed.

Size Exchanges

If you need a different size, we will gladly assist you with a size exchange subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or exchange at no additional cost.

Shipping Costs

• Customers are responsible for shipping costs associated with exchanges unless the item received was incorrect or defective.

• Rosieya reserves the right to refuse exchanges that do not meet the conditions outlined in this policy.

Contact Us

For exchange requests or assistance, please contact us:

Website: rosieya.store

Email: rosieya.store@gmail.com

WhatsApp / Phone: +92 316 7223639

We appreciate your trust in Rosieya and are committed to providing the best shopping experience possible.